Terms & Conditions
Please read these terms and conditions carefully before using our services.
These Terms and Conditions ("Terms") govern your use of the FX Prints website and services. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.
FX Prints is Egypt's largest retail print shop, offering personalized products and custom design services. Our services include printing, custom gifts, wall art, and personalized items delivered to your doorstep.
By accessing and using our website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Important: These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Account Creation
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized use of your account
- You must be at least 18 years old to create an account
Account Responsibilities
- You are responsible for all activities that occur under your account
- You may not share your account credentials with others
- We reserve the right to terminate accounts that violate these terms
- You may close your account at any time through your account settings
Product Descriptions
We strive to provide accurate product descriptions and images. However, actual colors and appearance may vary due to monitor settings and printing processes. We are not responsible for any discrepancies in color or appearance.
Custom Products
- Custom products are made to your specifications and cannot be returned unless defective
- You are responsible for providing accurate design files and specifications
- We reserve the right to refuse orders that violate copyright or contain inappropriate content
- Production begins immediately upon order confirmation
Quality Standards
We use premium Fujifilm printing technology and high-quality materials. However, we cannot guarantee that products will meet all individual expectations or requirements.
Order Process
- Orders are confirmed upon successful payment processing
- Order modifications are only possible within 24 hours of placement
- We reserve the right to cancel orders due to stock unavailability or pricing errors
- Prices are subject to change without notice
Payment Terms
- Payment is required at the time of order placement
- We accept various payment methods including credit cards and cash on delivery
- All payments are processed securely through trusted payment partners
- Failed payments will result in order cancellation
Pricing and Taxes
All prices are listed in Egyptian Pounds (EGP) and include applicable taxes. Shipping costs are calculated based on your location and selected shipping method.
Delivery Times
- Standard shipping: 5-7 business days
- Express shipping: 1-3 business days
- Framed art shipping: 4-6 business days
- Delivery times may vary based on location and product type
Delivery Areas
We currently deliver to most areas in Egypt. Delivery to remote areas may incur additional charges or longer delivery times. Contact us for specific area availability.
Delivery Responsibilities
- You are responsible for providing accurate delivery addresses
- Someone must be available to receive the delivery
- We are not responsible for delivery delays due to incorrect addresses
- Failed deliveries may incur additional charges for re-delivery
Return Policy
- 30-day return policy for most products
- Items must be unused and in original packaging
- Custom/personalized items may have different return conditions
- Return shipping costs are the responsibility of the customer
Refund Process
- Refunds are processed within 5-7 business days of receiving returns
- Refunds are issued to the original payment method
- Processing times may vary based on your bank or payment provider
- We will notify you when your refund has been processed
Damaged Items
If your item arrives damaged, contact us immediately with photos. We will arrange for a replacement or refund at no additional cost.
Your Content
You retain ownership of any content you upload or provide to us. By uploading content, you grant us a license to use, reproduce, and modify the content solely for the purpose of fulfilling your order.
Our Content
All content on our website, including text, graphics, logos, and software, is the property of FX Prints and is protected by copyright laws.
Copyright Compliance
- You must have rights to any content you upload
- We reserve the right to refuse orders with copyrighted material
- You are responsible for any copyright violations
- We may remove content that violates intellectual property rights
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Data Security: We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
To the maximum extent permitted by law, FX Prints shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.
Maximum Liability: Our total liability to you for any claims arising from these Terms shall not exceed the amount you paid for the specific product or service.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the new Terms.
Notification: We will notify users of significant changes via email or website notification. It is your responsibility to review these Terms periodically.
If you have any questions about these Terms and Conditions, please contact us:
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed