Frequently Asked Questions

Find answers to common questions about our products, services, and policies.

Updated: August 4, 2025

6 Categories

Can't find what you're looking for?

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Call us: (+202) 377 62062 Email: [email protected]

General Questions

Products & Services

Shipping & Delivery

Returns & Refunds

Payment & Security

Customer Support

Still Need Help?

Call Us

Speak with our customer service team

(+202) 377 62062

Email Support

Get help via email

[email protected]

Business Hours

When we're available

Saturday - Thursday 9:00 AM - 4:30 PM Except Friday & National Holidays.

Frequently Asked Questions

Can't find what you're looking for?

What is FX Prints?

How do I create an account?

Can I order without creating an account?

What payment methods do you accept?

What types of products do you offer?

Can I upload my own photos?

What is the quality of your prints?

Do you offer bulk orders?

How long does shipping take?

Do you ship internationally?

How much does shipping cost?

Can I track my order?

What is your return policy?

How do I return an item?

How long do refunds take?

What if my item arrives damaged?

Is my payment information secure?

Do you offer installment payments?

Can I pay with cash on delivery?

What if my payment fails?

How can I contact customer service?

Do you offer design assistance?

Can I modify my order after placing it?

Do you offer corporate/business services?

Call Us

Email Support

Business Hours