Shipping Policy
Learn about our shipping methods, delivery times, and policies.
At FX Prints, we understand that timely delivery is important to our customers. We offer multiple shipping options to meet your needs and ensure your personalized products arrive safely and on time.
Safe Packaging
All items are carefully packaged to prevent damage during transit
Fast Processing
Orders are processed within 24 hours of payment confirmation
Trackable Delivery
Track your order from processing to delivery
Standard Shipping
Our most economical shipping option for regular orders
- Trackable delivery
- Signature required for orders over EGP 500
- Free shipping on orders over EGP 500
- Standard packaging
Express Shipping
Fast delivery for urgent orders
- Priority processing
- Trackable delivery
- Signature required
- Enhanced packaging
Framed Art Shipping
Specialized shipping for fragile and framed items
- Extra protective packaging
- Fragile item handling
- Trackable delivery
- Signature required
Cairo
1-2 days
Giza
2-3 days
Alexandria
3-4 days
Other Cities
5-7 days
Note: For areas not listed above, please contact our customer service team to check availability and get a custom shipping quote.
Order Confirmation
Orders are confirmed immediately upon successful payment processing. You'll receive an email confirmation with your order details.
Production & Processing
Custom products begin production within 24 hours. Standard products are processed within 1-2 business days. You'll receive updates on your order status.
Shipping & Tracking
Once your order ships, you'll receive tracking information via email. You can also track your order through your account dashboard.
Delivery
Our delivery partner will contact you to arrange delivery. Someone must be available to receive the package.
Address Requirements
- Complete and accurate delivery address required
- P.O. Box addresses not accepted for certain products
- Apartment/unit numbers must be included
- Valid phone number required for delivery coordination
Delivery Requirements
- Someone must be available to receive the delivery
- Valid ID may be required for high-value orders
- Signature required for orders over EGP 500
- Failed deliveries may incur additional charges
Product Limitations
- Some products may have size or weight restrictions
- Fragile items require special handling
- Custom products cannot be expedited
- Bulk orders may have different shipping terms
Currently, we primarily serve customers in Egypt. For international shipping inquiries, please contact our customer service team for availability and pricing.
International Orders: We may offer international shipping for select products and destinations. Contact us for custom quotes and delivery timeframes.
Common Issues
- Delivery delays due to weather or carrier issues
- Incorrect or incomplete delivery addresses
- Package damage during transit
- Failed delivery attempts
What to Do
- Contact us immediately for any shipping issues
- Provide tracking number and order details
- Take photos of damaged packages if applicable
- Keep all packaging materials for damaged items
Customer Support: Our shipping support team is available Monday-Friday 9AM-6PM. Contact us at (+202) 377 62062 or [email protected] for assistance.